Frequently Asked Questions
Cancellation Policy
We strive to render excellent care to you and the rest of our clients. Your care and treatment is a priority for us. We also ask that you respect your specialist's time and expertise as well.
In an attempt to be consistent with this, we have a Cancellation Policy that allows us to schedule appointments for our clients, with respect for your time, the next client's time, and the specialist's time.
Our policy is as follows:
We request that you give a notice prior to your scheduled appointment in the event that you can not make it. If the client misses an appointment without contacting us, it is considered a missed or "No Show" appointment. Additionally, if a client is more than 15 minutes late for an appointment, it will be considered as " No Show" appointment, and that appointment will be rescheduled. Also, if you miss more than 3 (three) appointments, we reserve the right to charge you a fee of ________________________.
Travel Policy
Please book online.
Payment Policy
Payments are due upon completion of services.
How to Prepare:
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Permanent makeup procedures normally require multiple treatment sessions. For best results, clients will be required to return for at least one finishing session. This will take place 5-7 weeks after the initial procedure. Those with oily skin may require an additional touch up. Please be aware that color intensity will be significantly darker and sharper immediately and a few days after the initial procedure, but the color will typically reduce by 30-50%.
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Although numbing cream/solution is used during the procedure, sensitivity or discomfort may still be felt. Skin may be red, bruised and/or swollen after the procedure.
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Please do not drink alcohol 24 hours prior to the treatment.
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Unless medically necessary, please avoid taking things that thin the blood like fish oils, herbals, Vitamin E, aspirins, and/or ibuprofen and do not donate plasma in the 7 days prior to procedure.
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Where possible, try to avoid the following herbs and spices prior to your appointment: Black pepper, Cardamom, any member of the Zingiberaceae (Ginger) family, Cayenne, Cinnamon, Garlic, Horseradish, Mustard.
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A patch test can be performed, unless waived by client. It is the client’s responsibility to schedule this at least one week prior to procedure.
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Patients prone to cold sores/fever blisters should take an anti-viral prior to treatment.
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Hormone therapies can affect pigmentation and/or cause sensitivity.
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Discontinue use of any brow- or lash-growth serums such as Latisse or RevitaLash, as it can cause sensitivity/affects pigment retention.
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Botox, AHA products and retinoids should be avoided for 2 weeks prior to the procedure.
Specifically for Microblading &
PMU brow procedures
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Please do not shape or wax your brows before the procedure. Your technician will shape brows during the procedure.
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No electrolysis for at least 5 days before the procedure.
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Exfoliating treatments such as microdermabrasion should not be performed within 2 weeks prior to procedure.
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Chemical and laser peels should be avoided no less than 6 weeks prior to procedure.